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A full fibre connection will bring a radical improvement to your online experience at home. HD streaming will be easy no matter how many people are online. Remote working will become faster and more reliable and your connection will be ready for any new technology that comes our way. It will also support digital transformation outside the home in your city – supporting businesses, schools, healthcare, public services, and smart city applications. Find out more on our Gigabit Cities page.

The majority of broadband services marketed as ‘fibre’ today are only actually part-fibre. They tend to use copper wires for part of the journey to your home, which severely hampers the speed you can receive. With no slow copper in our full fibre network, you’ll receive lightning fast and reliable broadband services capable of Gigabit speeds.

Find out if your home is within reach of our network by using our availability checker.

Yes, you can connect to our network if you live in a flat. To find out if your flat is in reach of our network, check our availability checker.

Yes, you can connect if you don’t own your own home but we will need written permission from your landlord. To find out more and start the process, please email landlords@cityfibre.com with the either your landlord name or managing agent details.

CityFibre works with consumer broadband providers, who provide broadband packages over our networks. To find out if our network is in reach of your home and which broadband providers are available, use our availability checker.

If you have a business based at home and you are in reach of our network then you can choose to connect via one of consumer broadband providers with services of up to 1000mbps. To find out more about the services available in your area, use our availability checker.

Alternatively, if you are interested in business-grade connectivity and specialist services, please register your interest on our business form, and we’ll put you in touch with one of our commercial service provider partners.

Register your interest in business-grade, gigabit-capable full fibre connectivity and we’ll put you in touch with one of our specialist service provider partners.

CityFibre works with a range of specialist business broadband providers across the UK. Register your interest in business-grade, gigabit full fibre connectivity and we’ll put you in touch with one of our specialist service provider partners.

If you have a business based at home and you are in reach of our network then you can choose to connect via one of consumer broadband providers with services of up to 1000mbps. To find out more about the services available in your area, use our availability checker.

Alternatively, if you are interested in business-grade connectivity and specialist services, please register your interest on our business form, and we’ll put you in touch with one of our commercial service provider partners.

If your development is within one of our build areas, our expert planning and deployment teams can get you connected to our full fibre network. Complete our property developer form to start the process.

If your development is in reach of our network, then we will assign a dedicated planner to work with you to design, plan and supervise the full fibre installation. You will always have a dedicated contact to pick up the phone to and we’ll ensure our infrastructure fits seamlessly into your development. Complete our property developer form to start the process.

CityFibre builds next generation full fibre infrastructure and provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators. Once the network is installed on your development, residents and businesses will be able to take services from our range of partners.

On average, property values increase by 3% and sell faster when a property benefits from full fibre internet speeds. Buyers are now much more conscious of the speed and reliability of their internet connection than a decade ago. With CityFibre’s gigabit-enabled network, you get access to the fastest, most reliable full fibre offering in the marketplace, direct to the door of every unit within your new development.

We’re also keen to work with you every step of the way to ensure our network fits seamlessly into your development. We’ll provide you with a dedicated CityFibre contact, and provide compelling commercial packages coupled with free issue of equipment, including ducting, chambers, lids prefabricated rings, frames and covers. Complete our property developer form to start the process.

You will be able to connect once our network build is completed in your area. To register for updates about build progress and when services are available, visit our availability checker.

The time it takes to build our network in each location varies depending on the size of the area, the construction technique and any complications with installation. While you will see our teams actively building in your area, there are other installation elements required. If you would like to be kept up to date about when services will be made available to your home, please register your interest via our availability checker.

We aim to connect as many homes and businesses as possible in our Gigabit Cities, however in some cases this is not always possible. When planning our network in a city, we must consider several different physical and legal constraints which mean, on occasion, we are unable to cover a certain area. We apologise for any inconvenience caused.

Our team will hand deliver a letter a week before we start to build the network in your street. If you would like to be updated by email too, please visit our availability checker and register your interest.

To manage disruption and build swiftly, we use a range of construction methods including narrow trenching and using existing underground ducts or utility poles for aerial connections. In most cases work typically lasts around two to three days outside each property. View our construction video to understand the process.

Our construction teams work within hours agreed with the local authority, with no loud works starting before 8am. In most cases, our construction team will be outside your home for two to three days. They will do everything they can to keep disruption to a minimum.

CityFibre is installing a full fibre network in your area, providing access to Gigabit speed internet services. To install the network we do need to do some construction work on your street which may include digging up the street to lay our fibre cabling. View our construction video to understand the process.

You will be able to access your property as normal throughout the build. During construction our team may need to dig a narrow trench in the pavement outside your home, but they will cover this to allow access if necessary. If you have any questions or concerns, just ask the team onsite.

Before we start construction, we will let you know we are coming. Our team will knock on each door to explain the project. Before we start construction in your street, we will also hand deliver a letter in a green envelope which explains the process.

The time it takes us to install the network in each area varies depending on the size of the area, the construction technique and any complications with installation. While we may be in your area for a few weeks, we are usually only outside each home for two to three days. We will be in touch before we start any construction in your area.

We will not disturb your garden if it is on private property. If you have plants within a public-owned service strip, you will be notified of construction in the service strip and you will have the opportunity to remove any plants or coverings before the build starts.

We will not build anything on your property until you decide to take a service. We install the network on your street using a range of build techniques. In most cases, we place a small black connection box in the ground on the boundary of your property or on a nearby utility pole. Once you take a service, our installers will agree a preferred installation route from the connection box to your property.

If you live on a private road, CityFibre will need to get written permission from the landowner before we start installing our network. Please email landlords@cityfibre.com with the either the landlord name or managing agent details.

If you live on a privately owned new build estate, CityFibre will need to get written permission from the landowner before we start installing our network. Please email landlords@cityfibre.com with the either the landlord name or managing agent details.

We position our street cabinets and other network assets as inconspicuously as possible whilst ensuring they are in a central position to service the properties around them.

We’re sorry to hear you’re unhappy. Our cabinet locations have been chosen for optimum connectivity for the surrounding premises, they are also approved by the local authority so unfortunately, we are unable to move them.

No, all equipment installed will remain the property of CityFibre Holdings Ltd.

CityFibre does not sell broadband services directly. We build next generation full fibre infrastructure and provide wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.

We are sorry you have encountered a problem during construction. Please let us know the details on our online form and our customer service team will be in touch within 24 hours. Alternatively, you can call us on 0800 083 6160.

Our teams are always pleased to hear positive feedback. Please fill out our contact form or call 08000 836160 to leave your feedback.

As the UK’s third national wholesale digital infrastructure platform and the builder of Gigabit Cities, CityFibre designs, builds, owns and operates full fibre networks. CityFibre has network rollouts underway in 60+ towns and cities, with plans to bring full fibre broadband to up to 8 million homes and businesses as part of its £4bn Gigabit City Investment Programme.

A Gigabit City is a town or city with a full fibre infrastructure capable of supporting the current and future digital requirements of the entire area, including residents, public sector, businesses and mobile operators.

CityFibre does not sell broadband services directly. We build next generation full fibre infrastructure and provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.

CityFibre is growing fast and offers an unrivalled opportunity to develop your career. To browse and apply for roles, visit our careers page.

The Government considers telecommunications operations critical for the UK. As a result, we’ve been asked to continue to build and maintain our networks during the COVID-19 crisis. You can see the latest measures we have put in place to keep our teams and the public safe on our response page.

Can’t find what you’re looking for?
Call 0800 083 6160 or fill in our enquiry form.

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