• Residential/

    Residential/ register your interest

    Are you looking for a full fibre connection to your home?

    Business/

    Business/ register your interest

    Do you want an ultrafast, full fibre connection for your business?

    Partner with us/

    Partner with us/ sell our products

    Do you want to resell our services or access our network assets?

    Plant enquiry/

    Plant enquiry/ diversionary works

    Do you need to speak to us about one of our sites?

    General/

    General/ make an enquiry

    Would you like to make a general enquiry?

    Property Developer

    Property Developer Site Request Form

    Looking to get your new development connected?

Need to get in touch?

Whether you wish to make a complaint, query or tell us about something we’ve done well, please get in touch.  Your opinion is important to us and we are committed to directing you to the correct team and resolving your issue as quickly as possible.

Complaints & Compliments

For issues and complaints concerning the delivery of our projects including noise or disruption please contact the contractor delivering on our behalf, you will find their contact details on courtesy boards displayed on site. If you are unhappy with the response please contact us at complaints@cityfibre.com
For incidents or damage to property during any of our construction works please contact the contractor delivering on our behalf, you will find their contact details on courtesy boards displayed on site, or notify us at incidents@cityfibre.com so we can make the area safe and carry out a formal investigation.

Customer service issues

For customer service issues or queries please contact your service provider directly.

Partner service issues

If you are one of our partners and you have an issue relating to service provision please call our helpdesk on 0800 2986267 or email helpdesk@cityfibre.com

Locating our assets

If you are planning work in an area and wish to locate our assets please do use our online plant enquiry system. This system can be found at plant.cityfibre.com.  Terms and conditions and a user guide can be found on that page.

Please use the following details:

Username: CFHplant
Password: ratatoskr

If you require any further assistance, need to forward a C3 or any other enquiry, please contact asset.team@cityfibre.com

General enquiries

For general enquiries, please fill out our general enquiry form via Telephone on 0203 5100 602.

You can also drop us a note the traditional way, by writing to us at the following address:

CityFibre, 15 Bedford Street, London, WC2E 9HE

Contact us

CityFibre Holdings Limited
Registered in England at:
15 Bedford Street
London
WC2E 9HE

Company number: 07488363
VAT No.: 170394117

Call us on
0203 5100 602

For service incidents,
please call 0800 298 6267

If you have any complaints regarding construction, 
please email complaints@cityfibre.com
For emergency complaints in Milton Keynes – Call 03450179600

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