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CityFibre is following all Covid Secure guidelines to minimise the risk of virus transmission to staff, contractors, customers and the general public. Although the UK as a whole is gradually easing lockdown rules, our teams are continuing to adhere to the same working practices that we had in place at the peak of the pandemic.

Where heightened localised lockdown restrictions are in force, we are further reinforcing Covid safety protocol across our key workers as well as taking steps to minimise all but the most essential movement of staff and contractors between geographies. The health and safety of all continues to be our number one priority.

Last updated 07/07/2020

We continue to build

Telecommunications infrastructure is critical to allow society to function and our economy to recover. Throughout this challenging period our field-staff and those of our contractors have been designated as ‘key workers’. This has enabled us to continue to build to the levels of productivity agreed with local authorities, and to maintain our networks.
Despite the gradual easing of lockdown restrictions, our staff and contractors continue adhere to strict protocols on social distancing – including with members of the public. They also continue to work to the highest health and safety construction standards. This includes leaving trenches in a safe and manageable state at the end of every working day.
If you see our staff or contractors at work, please help them by following both Government guidelines and local ‘social distancing’ signage.


We’re preparing to return to our offices

Following Government advice issued in March, all our office-based staff began working ‘smart’ from the safety of their own homes in order to minimise exposure to risks. Agile-working staff also began avoiding all non-essential travel. Throughout the period, all staff have continued to adhere to strict social distancing guidelines should face-to-face engagement be unavoidable.
In line with Government ‘Covid Secure’ guidelines issued during May, we are now preparing to re-open offices across the UK, while ensuring that our people continue to work from home wherever possible.
Only offices/buildings where this assessment has been completed will be opened. Where this is the case, clear signage is being displayed to reassure employees and visitors that the building is is Covid Secure and safe to enter as long as local guidelines (also clearly displayed) are followed.
Covid Secure status means that we have assessed the risk to employees and put in place strict social distancing and control measures to minimise risk the risk of Covid-19 virus transmission.

We’re protecting people

The health and safety of all continues to be our number one priority. Although the UK as a whole is gradually easing out of full lockdown, our teams are continuing to adhere to the same working practices that we had in place at the peak of the pandemic.
Where heightened localised lockdown restrictions are in force, we are further reinforcing Covid safety protocol, as well as taking steps to minimise all but the most essential movement of staff and contractors between geographies.
If engineers need to attend a customer site to carry out a survey, installation or repair on our behalf they will endeavour to call in advance. Before entering the premises, the engineer will ask:
  1. Has anyone in the premises been diagnosed with COVID-19, been asked to self-isolate, or has travelled to a Coronavirus high-risk area or country in the last 14 days? ​
  2. Is anyone in the premises suffering from flu-like symptoms? ​
If the answer to question one is yes, or the customer independently decides they no longer want us to proceed, our order management team will be alerted and the job will be placed ‘on hold’ until a future date – to be agreed with the relevant service provider partner. ​
If the answer to question two is ‘yes’, the engineer can proceed, but will undertake additional hygiene actions. This includes wiping surfaces, asking the end customer to remain in a different room, not accepting the offer of drinks and bypassing the sign-off with the customer when the job is finished. ​


We’re connecting and serving customers

COVID-19 continues to make the availability and reliability of connectivity services critical for UK businesses, households and local authorities.
We are in daily conversation with the partners who support our service installation, maintenance and repair. By working together to ensure social distancing guidelines are followed and that personal protective equipment is available, we are experiencing no material impact on our day to day service operations.

We serve critical sites, as well as homes

Our full fibre networks are about more than just bringing gigabit speed broadband services to homes across the UK. We also serve thousands of critical healthcare, education and community sites too, including hospitals, GP surgeries, care homes, community buildings, schools and council offices.
Even in residential streets, our network is empowering legions of people to work effectively from home, as well as providing a backbone for the imminent rollout of 5G services. In short – this is critical digital infrastructure.

We prepared early

CityFibre has always taken business continuity seriously. In early February we set up a COVID-19 Task Force to monitor the emerging risk and government advice on a daily basis. We used this to develop a clear mitigation strategy with key elements as follows:
  • Identifying agile workforce within CityFibre and our contractors
  • Enhancing our ability to tailor plans and respond quickly to mitigate different levels of risks
  • Ensuring our smart-working capability is scalable and robust
  • Refining our communications processes to ensure speed, clarity and the ability to rapidly update and trigger actions
  • Undertaking a period of intense scenario simulation to test our readiness.
This proactive planning has enabled us to minimise risk of exposure for all and stay open for business. Most recently it is enabling us to monitor local situations and rapidly reinforce Covid secure protocol in areas where heightened localised restrictions are either in force today, or may be introduced in the weeks or months ahead.

Our networks will support our nation’s recovery

Thanks to a training and recruitment programme to fill up to 10,000 network construction jobs, our networks and the work we do are already beginning to play a meaningful role in supporting the recovery of our economy and society.
To power the nation’s future, our country needs world-class digital infrastructure, and this recruitment programme is a testament of our commitment to not only build it, but to create local jobs for local people.


We’ll keep you updated

UK Government advice and information from our contractors and partners is guiding the decisions we make and the actions we take. We will continue to update this page periodically to reflect the changing situation.
In the meantime, if you have any questions or believe that our staff or contractors are not following social distancing guidelines, please get in touch. 
Official information and advice on Coronavirus (COVID-19) is available via:
World Health Organisation (WHO)
UK Government (Coronavirus response)
NHS 111


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