• Zen becomes CityFibre’s third national consumer ISP to offer full fibre services to consumers
  • CityFibre’s Gigabit speed consumer broadband products will underpin Zen’s major customer acquisition targets
  • Initial launch over four cities with plan to extend service across CityFibre’s footprint of up to 8m homes

Zen Internet, the UK’s largest independently owned telecommunications and technology service provider, has announced today that it will be joining CityFibre’s rapidly expanding national open access networks to bring reliable, full fibre broadband services to homes and businesses across the country. CityFibre, the UK’s third national digital infrastructure platform, is currently engaged in an up-to-£4 billion Gigabit City Investment Programme and Zen will be the latest consumer internet service provider to join its networks.

The first locations set to enjoy access to Zen’s competitively priced 1Gbps services will be Newcastle upon Tyne and Worthing, where the first customers are expected to go live in January. Ipswich and Leicester will be launched later in 2021 with further locations to be announced in due course. Alongside the delivery of home broadband services, CityFibre and Zen will work together to develop an extensive wholesale business service across CityFibre’s national network footprint.

Complementing its market leading growth in ultrafast sales and service delivery, Zen’s new speed service is made possible by using CityFibre’s reliable full fibre network. It will be amongst the fastest broadband services available to any home in the UK, providing customers with 1Gbps of bandwidth when both downloading and uploading. The service will transform customers’ digital capabilities, providing sufficient bandwidth to unlock the full potential of every smart device in the home and providing a solid platform for smart home applications of the future.

Paul Stobart, Chief Executive Officer at Zen, said: ““Full fibre is set to be the backbone of the UK’s connectivity for years to come, so we’re excited to be able to offer a market-leading gigabit speed service to tens of thousands of new broadband customers over CityFibre’s network. We will also be offering this service through our network of 700 channel partners many of whom are operating in these cities, so they too can make the most of FTTP and the move to ultrafast.

“More urgently, UK consumers need a service provider they can trust that offers a reliable and customer-first approach, and we’ve been delivering that for two and a half decades now, introducing industry-first initiatives such as our lifetime price guarantee. We’re eager to show what we can do for customers in these initial cities in a world where households are more dependent than ever before on broadband that connects them to the outside world – including school, work, family and friends. We look forward to further expansion as the partnership develops.”

Greg Mesch, Chief Executive Officer at CityFibre, said: “We are delighted to welcome Zen onto our networks, and to support their exciting Gigabit-speed home broadband service. Their strong reputation and award-winning services make them a perfect partner and we look forward to helping even more homes and businesses to take advantage of the huge benefits that full fibre has to offer.

“With build or mobilisation already underway across 67 towns and cities, and plans to reach up to 8 million premises, CityFibre is fast creating a nationwide world-class wholesale full fibre platform for our current and future customers. In doing so, we are also playing our part in providing the UK with the digital infrastructure needed to support its economic recovery and long-term success.“

For more information, please visit: www.zen.co.uk/cityfibre

Notes to Editors:

Zen becomes CityFibre’s third major strategic customer, joining its launch partner Vodafone and most recently TalkTalk, which has made long-term commitments of both residential and business customers following the acquisition of FibreNation by CityFibre.

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